no complaints

There was once an office mate of mine who I never heard utter a single complain on any of his calls. He never even rant about the additional tasks he was given nor whine about how some co-workers abused that good nature of his.

You know how we agents love the mute button on the avaya so we can just simply hit it whenever we feel like saying expletives to a difficult caller. On the months that I was seated beside him I tried to emulate him- out of admiration and embarrassment. That was every single shift but every night was a failure. The most I could do was to minimize the curses I mutter while on mute and just give the avaya the dirty finger.

By the time he was asked to take escalation calls he managed to retain that same cool composure. Sometimes I could tell how one irate caller was being unreasonable and just giving him a hard time. He had never banged his mouse though nor stand up to deal with frustrations. At the end of those type of calls he would just simply continue whatever he was doing prior. The most he would do (and this was only when he asked how it went) was that he would smile it off with a shake of his head. Yes just one shake and that was it.

It was more than a year now when he left for another job. From what I have heard, it was a good move for him because it is more related to whatever he took in college. I don't see him much in my news feed in Facebook except for those occasions his wife (a former office mate also) tagged him on their pictures. He has one peculiar habit though on that site and it happens every few months or so. On those rare days he would simply flood it with posts of movie posters, those presumably he have seen, matching it with most notable line from each and every flick. We are talking about thirty or so movie here. Those are the only type of shout outs he has.

I had never asked how he managed to retain that kind of coolness. That kind of attitude was surprising of course but not totally impossible. So what I did was I simply embraced the idea that perhaps with practice and conscious effort I could do the same. But as you may know I should have really asked him before he resigned.

All that is left for me to do now is to wonder. Maybe he's just one of a kind. A natural. Maybe he's just being true to his name. He's Angel.